Very slow response update in Dashboards & Surveys

Sarthak
Sarthak DelhiCommunity Member Qubie ✭
edited June 23 in CX Dashboards

Hello,

I have created a Survey in Customer Experience & also a dashboard on top of it.

I uploaded 100 responses from excel but it took 2 days for the data to show completely in the dashboard.

Same is the case if I am trying to update the responses in the active surveys it takes 1-2 days to actually show up in the dashboard.

Is this normal?

As I have read that Qualtrics works in real time.

Comments

  • chasemcl
    chasemcl Community Member, Qualtrics Brand Admin Guru ✭✭
    Accepted Answer

    The time should be much quicker than that, you should call support so they can look at it