browser Chrome issue | XM Community
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browser Chrome issue

  • 19 May 2020
  • 2 replies
  • 284 views
JustinD

I have been getting this error message when I have been working with Chrome for a while.
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Site not found
I even looked under the bed, wasn't there either

Why am I seeing this?
The URL you entered doesn't really lead anywhere. Perhaps you mistyped it? Take a look and try again. If you think this site should exist, please check back in a few minutes or visit our Service Status for more information.
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Then I switch to IE or Firefox, and it seems to be working.
Why does this happen?

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Best answer by LaurenK 1 June 2020, 19:33

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2 replies

LaurenK
Rank
Userlevel 7
Badge +13

Hi JustinD! This is a known issue with our community vendor platform. If you are experiencing this, please reach out to a community admin and let them know so it can be properly logged. Otherwise, clearing your cache and cookies should do the trick. 😀

N
Rank
Userlevel 2
Badge +4

I find Qualtrics routinely works poorly in Chrome (usually from the survey implementer side, but sometimes from the respondent side). Then sometimes I hit an intermittent error with how Qualtrics runs in Microsoft Edge (like it not loading the survey preview page, for example) that I can bypass if I run it in Chrome.
My advice when Qualtrics won't work in Chrome is to use Edge. And when it won't work in Edge, use Chrome.

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