What are some ways you have tied NPS or CSAT to Revenue? — Qualtrics Community
June 23, 2021: We have released an update to the theme of our Community site today. You can read more details about the changes and improvements introduced in this release in our New Updates to the Community Theme Released post. Please leave your feedback through this Community Redesign Feedback Survey.

What are some ways you have tied NPS or CSAT to Revenue?

JDeM
JDeM Community Member, Qualtrics Brand Admin Qubie ✭
edited June 23 in CX Dashboards

I would like to get to the point where an __ % increase in NPS leads to a __% increase in revenue.

Has anyone done this calculation in Qualtrics, or have to analyze elsewhere?

Comments

  • JenCX
    JenCX Broomfield, COCommunity Member, XM Advocate, XMPN Member, Qualtrics Brand Admin Wizard ✭✭✭✭✭

    Forrester has put out some really cool templates on the ROI of CX this year, including some free resources like a calculator that I found really helpful. It's not exactly what you're asking for but it does have some great ways to prove what we all inherently know: good CX is good for business.

    https://go.forrester.com/customer-experience-roi-model/

Sign In to Comment

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!