Community Groups are officially here!
We've released Groups, a new feature that enables us to connect community members of similar industries and interests in a shared, private space. You can check out all of the details here, including information about who can join, how to join, and what Groups are currently offered. Please leave your feedback through this Community Groups Feedback Survey.

I'd like to store historical NPS data instead of just updating my NPS field in Salesforce

Goldie
Goldie Provo, UTFounding Community Member CEP (Chief Executive Paw-ficer)

I'd like to store historical NPS data instead of just updating my NPS field in Salesforce, as it overwrites with new responses. How do I do this?

Best Answer

  • AnneG
    AnneG Austin, TexasCommunity Member, Qualtrics Brand Admin Sage ✭✭✭
    Accepted Answer

    Is this a Qualtrics-SFDC integration question? If so, it sounds like you don't have the ideal setup. Ideally you should be creating unique survey response records every time a new response comes in so no data should be overriding. You should be able to have dozens of unique survey responses tracked for a single respondent.