I'd like to store historical NPS data instead of just updating my NPS field in Salesforce

Goldie
Goldie Provo, UTFounding Community Member CEP (Chief Executive Paw-ficer)

I'd like to store historical NPS data instead of just updating my NPS field in Salesforce, as it overwrites with new responses. How do I do this?

Best Answer

  • AnneG
    AnneG Austin, TexasCommunity Member, Qualtrics Brand Admin Sage ✭✭✭
    Accepted Answer

    Is this a Qualtrics-SFDC integration question? If so, it sounds like you don't have the ideal setup. Ideally you should be creating unique survey response records every time a new response comes in so no data should be overriding. You should be able to have dozens of unique survey responses tracked for a single respondent.

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