Frustrations with branch logic being ignored once a survey response is in progress | XM Community

Frustrations with branch logic being ignored once a survey response is in progress


Userlevel 5
Badge +13
One thing that is frustrating with branch logic in the survey flow is it assumes you only want to follow one branch once a response is started. The branching logic appears to be ignored if you begin a survey down one branch but continue the response later with a condition that should send you down another branch on subsequent login.

For instance if I want a respondent to start down one branch on Tuesday (branch condition of day=Tuesday), but if they don't finish the branch on Tuesday then when they login on Wednesday then they would be sent down a branch specific to Wednesday (branch condition of day=Wednesday). I can't do that now because the branch logic for Wednesday condition is ignored if I started down Tuesday the day before. Is there a way around this?

0 replies

Be the first to reply!

Leave a Reply