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Weekly Product Release Notes - August 19, 2020

KatharineS
KatharineS Seattle, WA Administrator

Entries that are bolded indicate recent product updates.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 
  • If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

CoreXM

  1. Actions Basic Overview: Tasks in actions now include an icon for users to get more information about the task with links directly to the relevant task support page. 
  2. Extensions: Formerly called “App Integrations”. Tab renamed to align with industry terminology.

CX Dashboards

  1. Gauge Chart Widget: UX improvements to make positivity of scores more immediately obvious. Chart is changing from a half-circle to a horseshoe. (CX only.)
  2. B2B Command Center: New section about using the B2B setup with the XM Directory task to automate surveys to newly imported contacts.  
  3. Mapping CX Dashboard Data: Dashboard data sources have a limit of 50 active data sources. Attempting to add a data source past this limit gives an error.

EX

  1. Dashboard Data (EX): Dashboard data sources have a limit of 50 active data sets. Attempting to add a data source past this limit gives an error.