Help!! How to test SMS distributions within 24 hour limit | XM Community
Question

Help!! How to test SMS distributions within 24 hour limit

  • 3 October 2020
  • 1 reply
  • 34 views

I'm obviously missing something. I've figured out there is a 24 hour block on sending SMS message but how do you test distributions more than once in a 24 hour period? Can someone explain what I have to do to test sending an SMS distribution. It seems no matter what I do, new survey, new contact list, new contact, new message, if a number has been used once it will not send again.


1 reply

Badge +3

If you delete the distribution, it should send again. If that is not working, it would be due to already receiving a response, delete the response from Data & Analysis tab.
Good luck

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