Weekly Product Release Notes - October 7, 2020 | XM Community

Weekly Product Release Notes - October 7, 2020

  • 7 October 2020
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Entries that are bolded indicate recent product updates.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

  • CoreXM


    1. Slack Task: Slack task updated with new UI and ability to use slack block kit in messages. 

    2. Email Distribution Management: If you have XM Directory, downloaded distribution histories contain additional fields. 

    3. SMS Distributions: SMS Distributions via access codes are texted to a 10-digit toll-free number instead of a 5-digit access code. Customers can request 5-digit shortcodes by contacting their CSM. 

    4. XM Directory Task: You can now use library messages when triggering survey distribution through the Actions tab.

    5. EX


    6. Number Chart Widget: Can now set colors for trend changes.

    7. CX


    8. Number Chart Widget: Can now set colors for trend changes.

    9. Adding XMI Customer Ratings Benchmarks to a Dashboard: 2020 data is now available for XMI benchmarks. Going forward, you can choose the year’s worth of data you’d like to include in your dashboard.



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