Is there a delay for Scheduled emails to external emails? | XM Community
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Is there a delay for Scheduled emails to external emails?

  • 26 October 2020
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I scheduled 10+ emails to be sent weekly at a set time, but none of the recipients received the emails. Does the send out time depend on how many recipients there are for each email? or is there a delay because I am using external emails? I sent them out as "Email Now" and it worked, so I don't know why Scheduled emails aren't working.
Also (this may be for Product Ideas), but is there a notification an Admin gets if an email is unsuccessful or not sent?

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Best answer by Radam 27 October 2020, 20:42

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You can download the distribution history to see the
image.pngYou could also check your account's time zone setting which might be causing the delay.
search time zone on this page: https://www.qualtrics.com/support/survey-platform/managing-your-account/research-core-account-settings/

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