Weekly Product Release Notes - December 16, 2020 | XM Community

Weekly Product Release Notes - December 16, 2020

  • 16 December 2020
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Entries that are bolded indicate recent product updates.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

  • CoreXM


    1. Calculate Metric Task: A new task in the Actions tab that can set up automated workflows based on trends or events observed in experience data over a period of time.

    2. JSON Events: New example use-case added for integrating with Genesys PureCloud.

    3. SSO Basic Overview: Page revised for clarity & helpfulness. 

    4. ServiceNow Event: New event in Actions for triggering actions based on events in ServiceNow. 

    5. Website / App Feedback


    6. Digital XM Solution for Commerce: Pre-built Digital Experience program complete with expert-designed surveys, intercepts, and dashboards.

    7. Digital Experience Programs: A means of organizing many projects into one solution, highlighting key metrics and optimizing sharing capabilities.

    8. XM Directory


    9. Send Emails in XM Directory: Modified workflow for sending emails in XM Directory. Also affects SMS, WhatsApp, and unique links. 

    10. SFTP Troubleshooting: New page for troubleshooting SFTP connections. 

    11. Extensions


    12. The New Salesforce App Experience: Added ability to embed Qualtrics widgets in Salesforce record pages. 

    13. EX


    14. Employee Directory Tools: Ability to delete people in bulk from your employee directory by uploading a file. 

    15. Participant Tools (EX): Reset All Participants option deprecated and replaced with Remove Participants. 

    16. PX


    17. Idea Screening XM Solution: This feature allows users to screen a set of ideas in order to discover which ideas resonate the most with respondents.

    18. BX


    19. Distinctive Image Associations Widget: Ability to rebase on aided awareness added. General setup changes. Ability to hide specific brands removed.


Happy Winter Holidays to all who celebrate! 🌟❄️



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