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Hi there,
I am looking to recode my current numbered satisfaction question which is set as a NPS scale from 0-10 to a 1-5 scale.
Is there best practice for the equation?
Is it simply the 11 points on the 0-10 scale converted to be divisible by 5 points?
Thank you in advance.
Best answer by TomG
View original
+33
For NPS it is generally 3 recode values
0-6 as Promoter
7-8 as Passives
9-10 as detractor.
+27
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Thank you PeeyushBansal & TomG!
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