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How to build % favorable response score in CX
In EX dashboards settings, there is an option called "Scales" that allows you to mark question answers as "favorable", "neutral" and "unfavorable":
I want to use this in a CX dashboard, but CX dashboards do not have this Scale setting part.
Is there any way to do this in another way in CX?
In the end, I want to add a gauge chart that shows the % favorable response score.
e.g. if the question was "the communication with support is going well" with answer options 1: completely disagree to 5: completely agree,
then I'd like the % of respondents who answered favorable, so a 4 or 5.
Thanks for your advice!