I can't access my csv data download in excel; what should i do? | XM Community
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I can't access my csv data download in excel; what should i do?

  • 3 August 2018
  • 2 replies
  • 54 views

in downloading my data as a csv file, when i try to open the downloaded file in excel, it states it couldn't find the file and it may be moved, renamed or deleted. This is strange as i followed the same procedure many times to open it successfully until this block.
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Best answer by LaurenK 3 August 2018, 18:55

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Userlevel 7
Badge +33
Can you try downloading again and open. File download may have interrupted in between.
Userlevel 7
Badge +13
Hey @davidwng! It looks like you reached out to our support team regarding this issue, and they were able to help you export your data to excel!

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