We are integrating Qualtrics with our external marketing system. That means that we are sending survey invitations to our customers from the marketing system (including XM directory update, mailing list preparations, creation of the distribution). Now we have the requirement to execute reminder campaigns from our marketing system as well. This means that we need to find out the customer's survey status in order to determine those customers which we need to remind about the survey. So I have some questions to the experts:
- Is there some usual way to handle reminders with external systems (if you do not want to send reminder emails with Qualtrics)? Maybe someone has experience with that?
- Which survey status do exist in Qualtrics (e.g. "finished")?
- How can we read those status from Qualtrics? Which API to we need to use?
Thanks for the expertise!