Relational NPS and CSAT

Corey
Corey Washington DCCommunity Member Qubie ✭
edited August 6 in Survey Platform

My organization is taking steps to launch its first NPS Survey. The first step will be to launch a relational NPS survey, however we have also traditionally had an annual CSAT survey. Do you have any best practices to share or resources that are helpful in determining whether the two surveys should be combined or stay separate?

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