Weekly Product Release Notes - June 10, 2021

KatharineS
KatharineS Seattle, WACommunity Administrator, Community Member, Qualtrics Brand Admin Administrator

RECENT UPDATES | RELEASED ON OR BEFORE JUNE 10, 2021

Frontline Feedback

UPCOMING FEATURES* | STARTING ON AND AFTER JUNE 16, 2021

CoreXM
  • Certified Questions: Certified demographic questions use prebuilt questions that collect demographic data from your respondents to automatically push that data to the respondent’s contact entry in your XM Directory.
Actions
  • TextFlow: You can now trigger actions based on topics and sentiments detected in oncoming responses.
  • Zendesk Event: New event in Actions to trigger a workflow based on events in Zendesk (e.g., ticket assignee is changed).
XM Directory
  • Segments & Lists Tab: Segments, lists, and samples are being combined into one tab in XM Directory. This feature will start rolling out gradually on June 16.

FEEDBACK AND QUESTIONS

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 
  • If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.
  • You can provide feedback on the Weekly Product Release Notes here.


*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.

Comments

  • Simonmd14
    Simonmd14 CalgaryCommunity Member, XM Advocate, XMPN Member, Qualtrics Brand Admin Guru ✭✭

    @KatharineS Do the updates to Frontline feedback cover EX. We'd LOVE to see upgrades on EX and hat you share talks to what we need.

  • KatharineS
    KatharineS Seattle, WACommunity Administrator, Community Member, Qualtrics Brand Admin Administrator

    Hi @Simonmd14 ! I'd recommend reaching out to your Customer Success Representative to see if Frontline Feedback is available for EX customers

  • Simonmd14
    Simonmd14 CalgaryCommunity Member, XM Advocate, XMPN Member, Qualtrics Brand Admin Guru ✭✭

    @KatharineS Thanks, will do. Frontline Feedback is available in EX, but has limitations to the CX version. Will connect with our Customer Success, to see what developments are across both.

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