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⭐️ Updates to the Community Theme | Community Feature

LaurenK
LaurenK Former XM Community Team Member

Announcing Our New Community Theme

If you haven’t already noticed, it looks a bit different around here, and that’s because we just launched a complete redesign of our community! We’ve been busy working with our Creative, Design, and UX teams to build an amazing experience for all of you, our dedicated community members. We understand and recognize that change can sometimes be difficult, but we’re excited about the new features and design that will enable us to provide the best community experience possible.


A few of the key changes / updates:

Theming / UI improvements

  • We’ve added a new navigation bar, so you can now quickly access and find everything you need in the community.
  • We’ve updated all of the theming elements on the community to match our Qualtrics branding and style guide (i.e. new font, colors, style, etc.)

Customized community experience

  • We now have the ability to customize what you see based on your account information (i.e. Brand Administrators, Academic users, etc.). It’s now more important than ever to sign in to the community to take full advantage of this customization!

Advanced and updated search

  • It is now easier than ever to search for and find content on the XM Community. Along with a stronger search infrastructure, you can now access a community member directory, quickly filter and search by category, and more. Check out this how-to post with more information.

Category clean-up

  • We’ve condensed some of our categories to make it easier for you to find and post content. You’ll also notice a new UI when creating a post that will make it easier to select the right category.

Robust tagging system

  • Since we updated our category hierarchy, we now rely heavily on the use of tagging, so that other community members can quickly and easily find posts. Be sure to continue to tag posts, whenever possible!

Groups (launching Q3 2021)

  • We now have access to a Groups feature that will make connecting and networking with other community members a whole lot easier. More information to come!

Product Ideas widget

  • You can now head on over to the Product Ideas category to view the “My Product Ideas” widget that features a list of all of the ideas you’ve posted to the community.


We’ve also changed some logistics to further set us up for success:

  • We’ve updated our site domain from qualtrics.com/community to community.qualtrics.com
    • If you come across any redirect / url issues, please report them via the Feedback tab on the right side of the community.
  • We’ve implemented sub-communities to give our partner community - the XM Professionals Network - their own unique space. 
    • If you’re interested in joining the XMPN, follow this link.


We are always looking for feedback on how we can continue to improve the community. If you’d like to provide feedback, please do so through this Community Redesign Feedback survey.

Comments

  • ahmedA
    ahmedA India Level 6 ●●●●●●

    This keeps happening, and there's no place in the feedback form to upload an image:


  • LaurenK
    LaurenK Former XM Community Team Member

    Hi @ahmedA - we are actively working to resolve this! Thank you for letting us know :)

  • ahmedA
    ahmedA India Level 6 ●●●●●●

    Thank you.

  • PeeyushBansal
    PeeyushBansal India Level 5 ●●●●●

    @LaurenK where we can check weekly and all time leaders. I like that in earlier view but can't see on this updated version.

  • LaurenK
    LaurenK Former XM Community Team Member

    @PeeyushBansal - thank you for brining this to our attention! It looks like this was a glitch with the new theme, but it has since been resolved!

  • ahmedA
    ahmedA India Level 6 ●●●●●●

    Is it just me or is the new theme really slow and prone to errors.

    I've checked using 14 different internet connections, 5-6 devices, and in all of them, the site takes its sweet time to load.

    Every so often I get a 404, 408 or an SSL error.

    Is the subdomain now at lower priority or rate limited? Because a visual change shouldn't have this effect, unless it's horribly coded, which doesn't appear to be the case.

    Got one while posting this comment.


  • LaurenK
    LaurenK Former XM Community Team Member

    Hi @ahmedA - we haven't gotten any other reports of this, but will send it over to our community vendor asap to see what may be going on! Updates to come...

  • LaurenK
    LaurenK Former XM Community Team Member


    We've received word from our community vendor that this is caused by infrastructure issues with the internet itself in the area around your location. Their Ops team is aware and monitoring the situation, and hope it is resolved quickly! Thank you for your understanding!

  • ahmedA
    ahmedA India Level 6 ●●●●●●

    Thanks @LaurenK

  • ahmedA
    ahmedA India Level 6 ●●●●●●

    Hi... There appears to be some issue with the community theme.

    The questions no longer appear to be in bold, it no longer shows who asked the question or who commented last.

    The accepted answer is no longer green.

    All these are quite valuable for moving through the community questions and finding the relevant information.



  • LaurenK
    LaurenK Former XM Community Team Member

    Thanks for the feedback @ahmedA! We totally agree that those are all really important design needs. You should now see this updated on the community! Although we already had these changes in the works, it looks like they were never officially published to the site.