I have a question related to using Personal Links and sending reminders. At the moment we create a set of personal links and then send the invitation email using our own mail system. Then when we need to send reminders we create a new set of Personal Links (to the same contacts) and send the reminder email using our own mail system. However for the contacts who have partially-completed the survey when they click on the link in the reminder email they cannot see their previous answers. Instead Qualtrics is creating a new response from them. Can someone please provide some guidance. Is there an option that I am missing whereby when I create a second set of personal links, for the same contacts, that the new link will still pick up the previous response if there is one.
Thanks.
Best answer by MatthewM
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