Updating Salesforce Case Fields

ChrisCuso
ChrisCuso Atlanta, GA, USACommunity Member, Qualtrics Brand Admin Qubie ✭

I'm trying to update some fields on an existing Case in SFDC with the results from a brief survey. I've mapped the survey fields and tried to 'Insert' keying on the 15 Digit Case ID (in sandbox at the moment) but keep failing and getting the following errors:

Task OutputThe task is configured incorrectly. Review the task’s configuration then try again.

{
    "name": "ACTIONS.ERROR_CODES.USER_CONFIGURATION_ERROR",
    "message": "[{\"message\":\"CaseTrigger: execution of AfterUpdate\\n\\ncaused by: System.DmlException: Update failed. First exception on ",
    "needRetry": false
}

Can anybody help me understand what this error is indicating? Or if I'm going about it the right way to update the Case fields with these survey results? Or if I'm just missing something?

Answers

  • ahmedA
    ahmedA IndiaCommunity Member, XMPN Member Wizard ✭✭✭✭✭

    Have you created the appropriate variable in the Salesforce object?

  • srini013
    srini013 United StatesCommunity Member Qubie ✭

    Try updating the case record from Salesforce using Developer console/workbench. Required fields could be empty or a validation rule in Salesforce is causing the exception.