how do I "hide" the Recipient Data in the email with responses?

DeAnnaG
DeAnnaG Iowa, USACommunity Member, Qualtrics Brand Admin Qubie ✭
edited July 21 in Survey Platform

Hi,

We need to include the responses in an email, but do not want to display the Recipient Data. I've set this up four different ways, but all emails still included the "Recipient Data"

I've set up Actions that trigger an email, both with "Include Recipient Data" checked and unchecked, the emails both included the Recipient Data.

I've set up two different Post-Survey email triggers, one of them only had "Include Response Report" checked. The other one had "Include Response Report" and "Show Full Question Text" checked but they both sent out the same exact email, which included the Recipient Data.


Best Answers

  • MatthewM
    MatthewM Chicago, ILCommunity Member, Qualtrics Brand Admin Superuser ✭✭✭✭
    Accepted Answer

    Hi @DeAnnaG ,

    I regularly use Actions to send response summaries in several of my surveys, and when I uncheck the Include Recipient Data box, the info in your screen shot above does not appear.

    Did you have the checked and unchecked versions of the email in different Actions that existed in the survey at the same time? Or did you just have one Action that you tested, then updated and tested a second time? It seems there can be lags before edits to an Action take effect in a live survey, so I'm just trying to rule that out as possibility.


  • MatthewM
    MatthewM Chicago, ILCommunity Member, Qualtrics Brand Admin Superuser ✭✭✭✭
    Accepted Answer

    Not sure if there is any way to hide Question ID numbers in Actions emails. They do appear in mine too, but I haven't been bothered by them.

Answers

  • DeAnnaG
    DeAnnaG Iowa, USACommunity Member, Qualtrics Brand Admin Qubie ✭

    I did have one action and made changes to it. I'll add another one without that box checked and see if that helps. Another odd thing when you use Actions instead of a trigger, the Action email shows question numbers which I don't want to display. Any ideas?

  • DeAnnaG
    DeAnnaG Iowa, USACommunity Member, Qualtrics Brand Admin Qubie ✭

    Thanks Matthew, I appreciate your help and your time!