Community Groups are officially here!
We've released Groups, a new feature that enables us to connect community members of similar industries and interests in a shared, private space. You can check out all of the details here, including information about who can join, how to join, and what Groups are currently offered. Please leave your feedback through this Community Groups Feedback Survey.

Net Promoter Score

RoseMM70
RoseMM70 Salem, OR, USaCommunity Member Qubie ✭
edited July 30 in Survey Platform

Hello,

I'm new to Qualtrics. I'm trying to conduct surveys using qualtrics. Two of my surveys require the use of a 7-point Likert Scale. I'm trying to use the Net Promoter Score to set up my option but the scale is set up to 10. Is there a way to reduce the scale from 10 to 7?

Thank you,

Rose

Best Answer

  • Harshal_
    Harshal_ IndiaCommunity Member Guru ✭✭
    Accepted Answer

    Hi @RoseMM70

    NPS is a standard question with scale set to 10.

    However for 7 point scale you can have a multiple choice question with horizontal alignment and group them into promoters, passive & detractors into the survey flow.