Trouble receiving responses from 3rd party panel | XM Community
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Trouble receiving responses from 3rd party panel

  • 19 September 2018
  • 3 replies
  • 6 views

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I am having trouble connecting my survey to a third party company panel. They tell me they are receiving completes on their end but I am not seeing any responses come in on my side. Did I make an error? How can I troubleshoot this?
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Best answer by MohammedAli_Rajapkar 19 September 2018, 14:43

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3 replies

Userlevel 3
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Hi Bosch,

Please try exporting data as sometimes number don't reflect.

Also check wether you have added all embedded variables, your third part sample provider is using.
Userlevel 7
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Read below post:-

https://www.qualtrics.com/community/discussion/1636/working-with-a-3rd-party-sample-provider-and-need-to-capture-their-id
Userlevel 7
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You can verify the survey URL which they are using and you can perform one round of check to make sure it takes you into the right survey.

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