Response Mapping settings when you're sending 2 contacts on a case a survey and either could respond
I have an automated survey that has been sending for several months to the main implementation contact on a case. And responses for it have been mapping to a survey response record we created for the survey in Salesforce. One of the items to map is a contact field for the survey respondent, which points to the API name for that contact field on the case.
Now I am adding an additional workflow rule and an additional contact field (secondary implementation contact--set up just like the main implementation contact but points to a different Salesforce contact and isn't a required contact field) so that I can survey both of these contacts when they are both filled in for that case.
But I've hit a snag when it comes to my response mapping. I need a way to create a condition to tell it when to map in the name of the primary contact vs. the name of the secondary contact based on who actually responded to the survey.
Can anyone think of a clever way to tell Qualtrics via the Condition on the Response Mapping which name to map in? Something like setting a new embedded data field in my survey flow to capture something about the recipient (WITHOUT asking them a question) such that I can ultimately set a condition like "respondent equals primary contact" or "respondent equals secondary contact".