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Survey Result to Create SFDC Case?
I spent a good deal of time looking for this answer, but I apologize if it's already been answered elsewhere.
I'm looking to create a SFDC case based on a set of criteria from a survey response. I'm quite sure this can be done, but can't quite get my head around it. Let's say that the criteria is that the person gave an NPS score of 0. How do I then go about this? I should mention that I'm pretty new to this integration and SFDC both.
I've created an action with a Survey Response event, with the conditions I need, then I get a bit stuck on the Tasks. Do I just do response mapping to insert a new record into the case object? Or should I be doing something else?
Thanks so much for any help.