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Passing fields from SFDC and back again
Time for another SFDC question from me. Here's my use case: When a case is closed in SFDC, a workflow triggers a satisfaction survey. If the result of the survey is bad (based on certain criteria), Qualtrics triggers an action to create a case. What I'm having an issue with though, is passing the original data through Qualtrics to SFDC. For instance, I'm passing the SFDC field AccountID into Qualtrics with the workflow but can't figure out how to pull it back out into the case. When I do the case insert, I do map the SFDC field AccountID to the Embedded Data field AccountID but it stays blank in the case creation.
How do I store that as embedded data to then pull it back out when I create the new case? I've tried putting AccountID and sAccountID as embedded data from a panel or URL but that doesn't seem to fill.
I'm sure it's possible! Any ideas?