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SMS Distribution

Luis_Melo_Capventis
Luis_Melo_Capventis LondonCommunity Member, XMPN Member, Qualtrics Brand Admin Qubie ✭
edited July 29 in Survey Platform

Hi all,

When sending an SMS distribution, the SMS received by the customer will have a "Sender" that will usually be a phone number of the country.
I believe that phone number is the one provided by the supplier of SMS services that Qualtrics use.
But, rather than the number, is there a way to customise it?
For example for UK, rather than sender of SMS being +44 7903 568 586... could it be "Client's Company Name"?

Best Answers

Answers

  • Victor_MARCHAL
    Victor_MARCHAL FranceCommunity Member, Qualtrics Brand Admin Qubie ✭
    edited March 2020

    Hi all,
    I raise thise topic (I don't know if this is the right place to post it) because I think it's important to rename the sander like "the company name" and not with a random phone number.
    So my first question is : is it actually possible ton change the sander name for a SMS distribution from CX projects ?
    My second question is : How can we put an unsuscribe link (like send "STOP" to this phone number) directly into the SMS distribution ?

    Thank you for your answers.
    Regards,
    Victor MARCHAL
    The Adecco Group