what to do when qualtrics displayed " This question is not displayed to respondents"?

Hi NCU,


In this case you can check if there are any skipped logics that may be causing this and send retake links to the respondents to have this missing fields filled up.

@NCU Double check your survey flow. It may not be exactly skipped logic, it may be a flow issue occurring there. You can post a screenshot and the community would help you review.

My other thought would be to check in survey options to see when you have incomplete responses recording. What may be happening is people start your survey, but do not finish, and your settings are such that it records those incomplete responses.

I checked the flow, and the survey options, but do not see anything that would cause the block to only select some of the respondents. This is my final week for collection. I have only 5 out of the 20 completed because of the issue!!

Thanks for the suggestion

I had this problem, & Maddy from the Support Team helped me fix it.
I had published my study several weeks previous and then made loads of edits to it. The questions weren't showing up for participants because they were questions I'd added/changed AFTER I'd published the study. You need to click 'Publish' again after making changes in order for the new questions to be shown to participants.
I think Qualtrics needs a little reminder function to tell you your respondents won't see your changes until you click Publish - because the survey all saves automatically, I thought the changes published automatically too.
Hope this helps others!