Is it possible to map a field from one dataset to another. To be specific, we need "case owner's manager email" for the close loop email alert and ticketing, which is not available from Salesforce but available in Success Factors info that is fed to Qualtrics. Are there ways to pull the manager email and associate it with the Salesforce outbound message so that it becomes part of the transaction?
Thanks much!
Best answer by JenCX
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