Some would suggest I just use the embedded field Q_TotalDuration but we are using the offline app and according to the Qualtrics website this does not work with the offline app. We have confirmed that this field does not work as well.
I worked with Qualtrics Support who pointed me to the Data & Analysis tab where I can export this in Legacy format. Doing this did work, but again, this needs to be an automated scheduled report email CSV that I don't touch. They said they had no solution to our problem.
Has anyone else had an issue like this? Or, does anyone have a solution and/or work around for what seems like a simple thing. I asked to put in a feature request to allow us to select Legacy when setting up the scheduled report email CSV but then the support agent left so I have no idea if that happened.
Thank you to anyone who takes a look at this and provides any assistance (good or bad).
Best answer by john_shearer
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