Does Sentiment Analysis learn when changing sentiment values? | XM Community
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Does Sentiment Analysis learn when changing sentiment values?

  • 2 August 2019
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Hi everyone,

I'm using TextiQ in my survey and I am wondering if there's any "machine learning" behind the scenes that improves it as we edit sentiment values.

I tried giving the same text response different times, and after loading it in TextiQ, I changed its score from 3 to 5. But everytime I do this, TextiQ still assigns a score of 3 to that response, even though the score of the previous ones has been changed to 5 and they have the same identical text.

Is this a normal thing or am I missing something?
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Best answer by JenCX 2 August 2019, 16:49

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JenCX
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From what I understand, it's normal. There is machine learning but from I've been told, it's on a way bigger scale and is more tied to the way the words are used together for your company. I wish it would work the way you're describing but in my experience, I haven't seen it react that quickly.
J
I've noticed too that the sentiment score I assign to a statement differs from the "Positive" or "Negative" labels Qualtrics assigns it doesn't change the value, nor does the TextIQ tool seem to learn from similarly misattributed statements.

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