How does Website / App Feedback compare to a Digital Adoption Platform like WalkMe?
Hello - we are considering Website / App Feedback for our client-facing website. The site is a transactional portal where our clients come to complete the functions required to send us business. The site has a lot of different pages, borrower information, income, fees, disclosures, to name a few. We are currently leveraging a DAP, WalkMe, to share announcements, guide users through changes, and even link off to a Qualtrics survey to gather information. My questions is, does anyone else use a DAP and Qualtrics Website / App Feedback? If so, how? From my research, they seem to overlap a lot but I want to be sure that I am not missing something. Thank you in advance for your feedback!
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