Tickets - Can we notify people that are not the ticket owner? | XM Community
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Tickets - Can we notify people that are not the ticket owner?

  • 27 September 2019
  • 1 reply
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Can I have a Manager as an owner, but at the same time notify the Director about the ticket?

1 reply

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Hello @Vaish, I haven't seen that particular option in the tickets feature, but what I have done in these cases is to create email triggers in the survey with the same conditions as the ticket to notify people that there is a new ticket created 🙂

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