Best answer by LaurenK
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How do you correct for a "Error Updating Ticket Status" message?
We have someone on our team who suddenly is unable to update a ticket. He can neither add notes in the Activity section nor can he update the ticket status. No one else on our team is having this issue. Any suggestions for resolution to this problem?
Userlevel 7
+13
Hi @Denise! If you have not yet already, I'd recommend reaching out to our Support team, as they are best equipped to handle an issue like this!
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