How do you correct for a "Error Updating Ticket Status" message?

Denise
Denise Chattanooga, TNCommunity Member, Qualtrics Brand Admin Qubie ✭
edited June 23 in CX Dashboards

We have someone on our team who suddenly is unable to update a ticket. He can neither add notes in the Activity section nor can he update the ticket status. No one else on our team is having this issue. Any suggestions for resolution to this problem?

Best Answer

  • LaurenK
    LaurenK Seattle, WA, USACommunity Administrator Administrator
    Accepted Answer

    Hi @Denise! If you have not yet already, I'd recommend reaching out to our Support team, as they are best equipped to handle an issue like this!