Have you already seen Work:New.0 ? Tell us in a few words what you've learned from the video on the Community!

How do you correct for a "Error Updating Ticket Status" message?

Denise Chattanooga, TN Qubie ✭
edited June 2021 in CX Dashboards

We have someone on our team who suddenly is unable to update a ticket. He can neither add notes in the Activity section nor can he update the ticket status. No one else on our team is having this issue. Any suggestions for resolution to this problem?

Best Answer

  • LaurenK
    LaurenK Former XM Community Team Member
    Accepted Answer

    Hi @Denise! If you have not yet already, I'd recommend reaching out to our Support team, as they are best equipped to handle an issue like this!