How To transfer survey response to SAP C4C?
Hi all,
since everybody is talking about combination of X and O, the following requirement should be rather obvious. After having completed a survey, the response should be visible in connected CRM system within the customer details.
I know, that this is available for various CRM systems e.g. Salesforce (https://www.qualtrics.com/support/integrations/salesforce-integration/response-mapping/). Now, my expectation would be to have a similar option with SAP C4C solution. Anyone who knows about guides or pre-configuration? Or may has implemented on its own by standard API?
Would be great to get your experience, or opinion.
Thanks in advance
Uwe
since everybody is talking about combination of X and O, the following requirement should be rather obvious. After having completed a survey, the response should be visible in connected CRM system within the customer details.
I know, that this is available for various CRM systems e.g. Salesforce (https://www.qualtrics.com/support/integrations/salesforce-integration/response-mapping/). Now, my expectation would be to have a similar option with SAP C4C solution. Anyone who knows about guides or pre-configuration? Or may has implemented on its own by standard API?
Would be great to get your experience, or opinion.
Thanks in advance
Uwe
Did you find answer to this?
+2
Hi Uwe,
just came across the following blog post on SAP:
Integrate Qualtrics and SAP Service Cloud in Five Steps | SAP Blogs
Hope that helps.
Best Regards
Timo
P.S: Just finished reading the post, it's to sent individual links, not to get data from XM to CRM.
Hi ,
Please refer this link:
Qualtrics to C4C (Web2Lead Integration) | SAP Blogs
Also, I am lookin forward to send uploaded file from upload question to C4C. Any response is appreciated.
You have to use qualtrics APIs to create a setup to punch main questions data in cloud for custome from your qualtrics survey.
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