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For some of the questions, I get a message: "This question not displayed to respondents.

Dev
Dev JohannesburgCommunity Member Qubie ✭
edited July 29 in Survey Platform

Please advise why this will happen.

Thanks

Best Answers

  • raejoshu
    raejoshu East Lansing, MICommunity Member Qubie ✭
    edited May 2018 Accepted Answer

    Did you happen to set any display logic? If (as a result of your display logic) a question, block, or whatever is skipped, you will see that the question is not displayed to the respondent.

  • AnthonyR
    AnthonyR Tucson AzFounding Community Member, Community Member Superuser ✭✭✭✭
    Accepted Answer

    Is it possible that you set an end of survey before this question, or put it in an unreachable branch in your survey flow?

  • Kate
    Kate Community Member, Qualtrics Brand Admin Wizard ✭✭✭✭✭
    Accepted Answer

    If you do not set up the end of the survey or any display logic or branches, I bet your participants just stopped taking the survey.

    Is your survey very long? Does it request sensitive or personal information? Do you expect participants to complete the survey for free? This message will display for all questions after the one where the participant simply closed the window and decided to stop taking the survey.

    Let's pretend you have a 10 question survey.

    If Q1-6 are answered, but Q7-10 are "question not displayed", your participant quit.
    If Q1-2, and Q9-10 are answered, but Q3-8 are "question not displayed", the middle of your survey was not displayed to them. This is because you have some sort of branch or display logic that has prevented them from seeing it.

  • ahmedA
    ahmedA IndiaCommunity Member, XMPN Member Wizard ✭✭✭✭✭
    Accepted Answer

    @YSM Don't worry. Download your data (excel, CSV etc.) And you'll see a column called "Progess". If this is 100%, they have completed your survey, either by encountering an end of survey element or the end of the survey.

    Incomplete responses will be less than 100%.

    Questions that get skipped via branch/display logic are shown as "Question not displayed to respondent". So even if someone has completed the survey, they may not have seen those questions due to your config.

Answers

  • Dev
    Dev JohannesburgCommunity Member Qubie ✭

    Thanks for the assistance- Did not set display logic. Furthermore, this is for all respondent. Some respondents see all questions.

  • MiriamN
    MiriamN Community Member Qubie ✭

    Hi all! I have the same problem. I didn't set any display logic and I know that all my participants completely finished the surveys (participants were physically in a room and they could only leave when they showed me the finishing page). I'm a bit shocked honestly that this can happen, because some participants just didn't see all questions. I won't recommend anyone anymore to use qualtrics.

  • SamS
    SamS Provo, UTModerator, Community Member, Qualtrics Brand Admin Moderator

    Hi @MiriamN! We're sorry to hear that this happened, this is definitely not the experience we want our customers to have! If you haven't already, please contact our Support Team! They will be happy to help troubleshoot this situation with you so that you can feel confident about your surveys working as expected.

  • hjoslin
    hjoslin Community Member, Qualtrics Brand Admin Qubie ✭

    I'm having this same issue now. It seems some people are submitting their surveys but if I click on "Responses in Progress" in the "Data & Analysis" tab, then click into a Session, the message "Question was not displayed to respondent" message beneath every question. Can someone please help asap? The survey is active and I have a reminder going out tomorrow AM.

  • CNTG
    CNTG DenmarkCommunity Member, Qualtrics Brand Admin Qubie ✭

    Hi hjoslin,
    If your respondent closes the survey, it will say "this question was not shown to the respondent" even though they technically may have seen the question, and then just closed the questionnaire. It will only register as seen when the respondent goes on to the next question block (clicks next in the survey).

  • YSM
    YSM Community Member Qubie ✭

    Hi,

    I have the same problem now which makes my whole research invalid :(

    Please help me...

    If my respondent closes the survey in the middle - it shows it as "Responses in Progress" (i.e. only full questionnairies should count under the "Recorded Responses")

    so why do I see responses (lots of them) with "This question was not displayed to the respondent" under the Recorded Responses?!

    I didn't set any display logic

  • YSM
    YSM Community Member Qubie ✭
  • Cocorina
    Cocorina Vancouver, BC, CanadaCommunity Member Qubie ✭

    @YSM Did you figure this out? I am with you- if you look at submitted responses, these should only be the finished surveys, not the in progress ones. Then what is this "not displayed" thing all about?

    There are no display logic that may cause some people to see these questions.

  • Cocorina
    Cocorina Vancouver, BC, CanadaCommunity Member Qubie ✭

    Additionally, progress is 100% on all of these. Anyone?

  • YSM
    YSM Community Member Qubie ✭

    Hi @Cocorina, unfortunately no. problem still stands with no satisfying explanation. People keep telling me that this happens when respodants just close the survey in the middle, but I don't get it.. if you find something out, pls do let me know..