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Website Intercept not displaying in insertion point

MikeB
MikeB MassachusettsCommunity Member, Qualtrics Brand Admin Qubie ✭

Hi All,

I am trying to embed a survey within a Salesforce Article template. I tried using a simple div id and using that as the insertion point, but the survey does not display.

I added

to my template, which you can see in the screenshot

and added it to the intercept:

Am I missing something?

Thanks!
Mike

Answers

  • MikeB
    MikeB MassachusettsCommunity Member, Qualtrics Brand Admin Qubie ✭

    Just an update from my end...I was able to get it to show up on the 2nd article that i select. For some reason, the survey never shows up on the first article that I select, but any articles after that I see the survey. Is there a potential timing issue? Does anyone know how I might be able to address this?

    Thanks,
    Mike