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Trigger Web Feedback Intercept Based on Previous Survey Response

MattBroffman_Orlando
MattBroffman_Orlando OrlandoCommunity Member, XM Advocate, XMPN Member, Qualtrics Brand Admin Guru ✭✭

Here's what we'd like to do:

1) User visits page on the website and web intercept survey X served
2) In the survey user is asked "Do you plan to XXX?" and user selects "Yes" on Survey X
3) User visits website within the next 30 days
4) Because user had previously said "Yes" on Survey X we want to show a different intercept with Survey Z

How can we do step four?

Thanks!

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Answers

  • moverson
    moverson Community Member, XM Advocate, XMPN Member, Qualtrics Brand Admin Qubie ✭

    My recommendation is to use JavaScript in your first survey so that when someone completes the survey and answers "X" a cookie is created, perhaps containing the Response ID of the completed survey. Later, as the user again browses your site, the Web Feedback Intercept can evaluate whether the cookie exists and display the second creative accordingly.