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Zendesk integration - triggering CSAT after ZD ticket is solved

EnToutCas Chicago, ILCommunity Member, Qualtrics Brand Admin Qubie ✭

Hi everyone,
We are currently evaluating upgrading from the Core XM offering to a higher tier, and one of the key reasons is integrating against SFDC and Zendesk.
The Zendesk INtegration page describes a lot of ways one can send information from Qualtrics to Zendesk, but I was wondering if it is possible to trigger CSAT surveys from Qualtrics after our Support team closes the Zendesk ticket? I recall our sales rep (who since left the company) mentioned that it would be possible, but I can't seem to locate the documentation about how exactly to accomplish that.
Anyone here using Qualtrics in a similar way? If so, would you be able to share your experience/steps you took to accomplish this?
Thank you!


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