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Email displaying incorrectly in Outlook

AxelS
AxelS ArgentinaCommunity Member, XMPN Member, Qualtrics Brand Admin Guru ✭✭

Hi, I'm new to HTML, and I have the following problem: I've been given an HTML for sending Email Distributions. The email looks fine when opened in Gmail, Hotmail, cellphone, etc., but it looks bad when opened in Outlook

This is how it looks when opened in Gmail:

And this is how it looks in Outlook:

Basically, the email appears bigger, like if it was expanded horizontally, and some parts of the design (not shown in image) don't show up well. It's basically broken. Did anybody encountered similar problems with Outlook in particular? How did you deal with it?

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Answers

  • JenCX
    JenCX Broomfield, COCommunity Member, XM Advocate, XMPN Member, Qualtrics Brand Admin Wizard ✭✭✭✭✭

    I'm not well versed in HTML either but I believe that's typical for the two different email clients. You may want to ask on an HTML forum for further help.

  • Akdashboard
    Akdashboard South CarolinaCommunity Member Superuser ✭✭✭✭

    If it is being distorted, try containing the message in a single row of a table (add a table, set the width to something that make sense 500-750px, set border and spacing to 0, then copy the HTML within the

    row of the source code).

    This should force the formatting regardless of the email client.