Ticket Dashboards - Queue Reporting | XM Community
Question

Ticket Dashboards - Queue Reporting

  • 13 February 2020
  • 1 reply
  • 7 views

Is there a way of having a widget on a ticket dashboard that shows how many tickets are in the queue & have yet to be assigned to an owner?

1 reply

Userlevel 6
Badge +27
I think there is not an easy way to do that. I am thinking in using a mix of status and ticket flow. you create a new status called not assigned and a flow that say that the ticket goes to that status 1 hour after is created. and then goes to in progress 1 hour after the last actualization. in that case you can find the not assigned tickets

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