Identifying specific customer using Qualtrics | XM Community
Question

Identifying specific customer using Qualtrics

  • 13 February 2020
  • 1 reply
  • 12 views

Our product app/ website uses the concept of multi-tenancy.
Different customers use this same product accessing it thought this same URL. Depend on customers different features may be enabled disabled etc.
we would like to create a creative / survey that is this same for multiple customers. Is there a way to identify responses by the customer?
So we know from which customers most of the feedback coming thought

We can not identify customers by geolocation as they are globally distributed

1 reply

Userlevel 3
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if you already have a list of customers in your contact list, you can generate customer specific survey link that's connected to their contact list. Check out this link:
https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/emails-overview#UnderstandingTheIndividualLink

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