Any marketing researchers know of government benchmarks for Net Promoter Score?
I've posted this question elsewhere and am also posting it here. For marketing researchers here, do you know of any credible benchmarks for government organizations for Net Promoter Score (NPS)? While best practice is to benchmark against one's own organization and drive continuous improvement, the first question I always get from managers, especially senior managers, when I present on NPS is, "how do we compare with other organizations like us." Any ideas? Thanks in advance!