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Email Subject Line :null

CamilleWB
CamilleWB ParisCommunity Member, Qualtrics Brand Admin Qubie ✭
edited June 23 in Survey Platform

Hi everybody,

I'm having a problem with email subject template. Indeed, when I am selecting a template of email subject messages (that I previously created in my library) and then I send the email to a list of test, I received the invitation email with this subject « Survey qualtrics : null » instead of the email subject messages that I chose. I specify that I test the email with Gmail and Outlook client and the problem is just with Outlook client.

Someone can help me to solve this problem please ?

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  • aashishnegi
    aashishnegi Auckland, New ZealandCommunity Member, Qualtrics Brand Admin Qubie ✭
    Accepted Answer

    @CamilleWB probably no longer needed but I had the same issue, so posting for someone else who may bump into this again.

    In my case, the survey language (en-UK) and the default language of the library message (en-US) were different. You can either add a translation for the library message or switch the survey language itself.

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