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Best way to map a translated comment into Salesforce

matt4nier
matt4nier Raleigh, NCCommunity Member Qubie ✭

Does anyone have a recommendation for how an English-translated response can be mapped to a Salesforce field?
On our survey object in Salesforce we have created two fields for comments:

  1. Native comment
  2. Translated comment

Since the translation in Qualtrics is not immediate upon submitting the survey, how can we map to the English translation shortly after?

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Answers

  • MsIreen
    MsIreen FinlandCommunity Member, XMPN Member, Qualtrics Brand Admin Superuser ✭✭✭✭

    We use Google translate as a webservice and get translations in real time, Thus, we are mapping the translation at the same time as the rest of the feedback.

  • matt4nier
    matt4nier Raleigh, NCCommunity Member Qubie ✭

    Hi @MsIreen thanks for the feedback. Is this the out-of-the box feature Qualtrics has or you are using something else?

  • MsIreen
    MsIreen FinlandCommunity Member, XMPN Member, Qualtrics Brand Admin Superuser ✭✭✭✭

    @matt4nier It was setup before I started in the company. SO I don't know how we got the Google side working, but we have an API key we are using to run translations in real time. I think It was setup as part of the implementation process, so Please confirm with your CSM.
    This is how the setup looks like