Displaying questions with ranking 1 to 3

Diana_A
Diana_A Community Member Qubie ✭
edited June 23 in CX Dashboards

Hello,

How do you chart correctly a question that asks respondents to rank up to 3 responses in order, with 1 being the preferred option. The survey includes multiple questions of this type with 6+ answer options from which respondents need to choose and rank up to 3.

I have noticed that the stacked bar charts do not calculate %s correctly. The %s are calculated based on total number of people that have selected that answer option as 1st, 2nd or 3rd instead of calculating %s out of all people that have answered the question. So the base sizes vary by answer option. If I have a total number of respondents

Thanks a lot,

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Best Answer

  • MaiaH
    MaiaH Provo, UTModerator, Community Member, Qualtrics Brand Admin Moderator
    edited June 2020 Accepted Answer

    Hi @Diana_A, if you haven't yet already, try checking out creating a measure group for the rank order question and using this to report on the different statement choices from the question.

    Then, we can treat the rank order question like a matrix in the dashboard and display relative ranking percentages using Top Box/Bottom Box metrics. You can check out this Support Page for additional context!

    If you have any additional questions, please feel free to reach out to our Support Team and they will be able to assist further with any help you may need :)