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Unable to refresh report when new response comes in

Max2020
Max2020 PhoenixCommunity Member - Trial User Qubie ✭
edited June 22 in Stats iQ

Recorded responses showed on report is only 5 but total submitted responses were 10. What can I do?

Answers

  • MatthewM
    MatthewM Chicago, ILCommunity Member, Qualtrics Brand Admin Superuser ✭✭✭✭

    Hi @Max2020 ,

    There's really nothing you can do but wait for the responses in parentheses to process. If it's still that way after an hour or so, contact Support.

  • Max2020
    Max2020 PhoenixCommunity Member - Trial User Qubie ✭

    Thanks ... yes, it did refresh overnight. I waited for over 4 hours but still couldn't refresh, but the next day, everything works again.