Unable to refresh report when new response comes in | XM Community
Question

Unable to refresh report when new response comes in

  • 28 March 2020
  • 2 replies
  • 213 views

!

Recorded responses showed on report is only 5 but total submitted responses were 10. What can I do?

2 replies

Userlevel 7
Badge +30
Hi @Max2020 ,

There's really nothing you can do but wait for the responses in parentheses to process. If it's still that way after an hour or so, contact Support.
Thanks ... yes, it did refresh overnight. I waited for over 4 hours but still couldn't refresh, but the next day, everything works again.

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