Delay in ticket reporting page?

ana_velez_voce
ana_velez_voce MedellínCommunity Member, Qualtrics Partner, XMPN Member, XMPN Champion, Qualtrics Brand Admin Superuser ✭✭✭✭
edited June 23 in CX Dashboards

Hi!! i have been noticing some delay in the ticket reporting page. I have a widget showing the number of tickets per owner and status, for the ones open and in progress. Many tickets already closed are still appearing there. Is there a way to manually update this page? is someone else seeing that delay?

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Best Answer

  • MaiaH
    MaiaH Provo, UTModerator, Community Member, Qualtrics Brand Admin Moderator
    edited April 2020 Accepted Answer

    Hi @ana_velez_voce, you can check on our application status page (www.qualtrics.com/status/) for reports on any outages on the platform! This is the first place to check to see if your account may have been impacted.

    Otherwise, please reach out to Qualtrics Support if you are experiencing a significant delay so they can address the issue accordingly!