Upcoming Deprecation of New Survey Triggers [Q1 2021]



  • Thank you for sharing #2 - SM Directory action for updates to existing contacts not working as expected. I am building out the SFDC integration - Triggering and emailing surveys using the Actions & Tasks feature, and have hit a snag with this issue of not being able to update existing contacts. I have reached out to support for assistance in this regard. Glad I read this discussion chain.

  • uhrxx005
    uhrxx005 Guru ✭✭

    @TomG Have you had a chance to test the concerns we raised on this thread to see if they are fixed. It looks like they plan to go ahead with the deprecation on 1/18. I have been on leave the last 3 months so I haven't had a chance to confirm that these missing features are now working but I plan to try to test them next week if you haven't already.

  • TomG
    TomG Raleigh, NC Wizard ✭✭✭✭✭

    I have not tested them lately. Last time was about 2 months ago and they hadn't been fixed.

  • Alex_WLU
    Alex_WLU Canada Qubie ✭
    edited January 2021

    After email triggers feature has been deprecated, will an existing email trigger continue working? I hope I can keep my existing email trigger indefinitely. Is it the correct assumption?

    My qualtrics form for student advising heavily relies on the email trigger. I do not see how I can replicate the same functionality without email trigger

  • uhrxx005
    uhrxx005 Guru ✭✭

    @LaurenK It appears that the Triggers were never deprecated. Is there a new date for when they will be deprecated?


  • LaurenK
    LaurenK Moderator

    Thanks for the tag @uhrxx005! An official deprecation date has not yet been established, but additional client communications are set to make way this quarter.

  • GuinevereM
    GuinevereM Seattle, WA, USA Moderator

    At this time, we do not have an impending date for the deprecation of triggers; triggers will not be deprecated in the near future. We will update you as soon as we have additional information and an updated timeline from our product team!

    @uhrxx005 - to provide a little more information on your inquiry. Thank you so much for the patience!

  • hluwm
    hluwm United States Qubie ✭

    I just found out about the planned deprecation of triggers, which will cause huge problems to a great number of procedures set up for our programs. This extremely worries me. Qualtrics really should maintain existing triggers. If deprecation is inevitable, sufficient time should be given for migration while ensuring the full compatibility of features. It is a relief to hear "triggers will not be deprecated in the near future." However, more details would be greatly appreciated about the plan.

  • Tonya_Fulton
    Tonya_Fulton Oklahoma Qubie ✭
    edited May 2021

    I moved all my triggers to the Actions / Tasks but some are not updating the contacts within the directory. Has this not been fixed yet?

  • estremf
    estremf Massachusetts, United States Qubie ✭


    I am finding I cannot set triggers within the Actions area unless a response is submitted. It would be nice if the action trigger email could be setup to send upon just an answer given to a question and clicking on "Next" instead of just on survey submittals

    CANATSU St. Louis, MO Qubie ✭

    I just spent the last 24 hours moving my conditional emails to workflow from triggered emails. Even though I deleted my triggers, they are still "active" so I am getting double emails. In addition, the logic options in workflow are not intuitive. For a new survey response I am getting all my workflow emails even though they do not meet the conditions. I am at risk of being able to launch a new survey tomorrow if I can't figure this out. Help! Please!

  • AmaraW
    AmaraW Seattle, WA, USA Administrator

    Hi @CANATSU! Hmmm, this sounds like it may not be intended functionality. If you have not yet already, we’d recommend reaching out to our Support team, as they are best equipped to handle an issue like this! 😁

  • estremf
    estremf Massachusetts, United States Qubie ✭

    Are you taking new survey links or using the existing survey links in your tests? I think this may be happening to you if you are using the same surveys links that were already open...

    Also, when setting up the triggers in workflow, there is a little option at the top for either having "All" or "Any" of the conditions be met...this could be a reason why you are getting all your workflow conditions to trigger.