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Why my publised survey changed all the time when I opened it?

Leena Beijing Qubie ✭
edited June 23 in Survey Platform

Thank you for helping me!

This is my survey Aircraft questions,but it changed all the time after I opened it. In this survey, I have three block, each of which has three questions, with a timer at the bottom of that block. For each block, only a question are randomly picked from three questions.

When I preview my survey it works pretty well, but when I published and opened it, sometimes it just jump my first two block and directly ask the third block question. How come?

Best Answer

  • KendraR
    KendraR Provo, UT Moderator
    Accepted Answer

    Hey, @Leena! I'm sorry to hear that you are experiencing this. I would recommend that you reach out to our Support Team so that they can look into your survey setup with you! :smiley:


  • PeeyushBansal
    PeeyushBansal India Wizard ✭✭✭✭✭

    can you share the screenshot of survey flow. check if you are not randomly selecting few blocks out of all.