Community Groups are officially here!
We've released Groups, a new feature that enables us to connect community members of similar industries and interests in a shared, private space. You can check out all of the details here, including information about who can join, how to join, and what Groups are currently offered. Please leave your feedback through this Community Groups Feedback Survey.

How can I add Tango card under new tasks to complete Qualtrics-Tango integration?

Moussa CanadaCommunity Member Qubie ✭

I am running a survey and planning to send Tango rewards as incentives to the survey respondents. The problem is that when I try to create a New Task under Actions, I don't see Tango Card. I am based in Canada, so not sure if this makes a difference.


Best Answer

  • KendraR
    KendraR Provo, UTModerator, Community Member, Qualtrics Brand Admin Moderator
    Accepted Answer

    Hi, @Moussa! I just wanted to say that it sounds like you may not have the Tango Card Task feature enabled for your account. If you don't see the Tango Card Task, I would recommend that you reach out to your Brand Administrator and ask for permission to use this feature. You can find the contact information for your Brand Admin in the Account Usage Tab. :smiley:


  • Kate
    Kate Community Member, Qualtrics Brand Admin Wizard ✭✭✭✭✭

    I don't think Qualtrics has a Tango Card integration. It is possible Tango Card has a Qualtrics integration you can manage through their platform.

    Are you married to Tango Card? My organization uses Rybonn; they have a qualtrics integration (you need to manage it in rybonn) but I find their integration really straightforward and helpful! I think one of the rewards you can select is a Tango Card, but they also allow for other rewards so participants don't need to use the Tango go-between to get a Target or Visa gift card.

  • Moussa
    Moussa CanadaCommunity Member Qubie ✭

    Thanks Kate, but I am confident that the integration is there as this is what Tango confirmed to me. I will check out Rybonn

  • Kate
    Kate Community Member, Qualtrics Brand Admin Wizard ✭✭✭✭✭

    I see @Moussa I think maybe it's because Tango has the integration set up, not Qualtircs. The Qualtrics Support pages send you to this resource from Tango:

    They appear to have a dedicated email support for their integration. I'd ask them your questions! They might be better equipped than this community.

  • uhrxx005
    uhrxx005 Community Member, XMPN Member, Qualtrics Brand Admin Guru ✭✭

    Just to clarify, you can integrate tango through Reward Genius. Your brand admin can also turn on a separate Tango permission. I have not tested what that does yet.

    Be aware that Rybbon has a significant downside of making you pay I believe 10-15% more than the actual costs of the incentives. With Tango you only pay for the cost of the incentives. There are no additional charges.

  • jigneshshah
    jigneshshah Washington DCCommunity Member, XMPN Member, Qualtrics Brand Admin Qubie ✭

    Hi all,

    Jignesh here, CEO and co-founder at Rybbon. Great to see the info exchange on this thread. I wanted to clarify how our pricing works since most Rybbon customers pay less than the cost of rewards sent + our fees.

    As a SaaS platform committed to building a great customer experience for you (and a viable business for us!), Rybbon does charge a small fee - never more than 10% and oftentimes less depending on your program.

    Those fees are offset by the Rybbon automatically refunding 100% of the value of any rewards that go unclaimed. Rybbon sends several reminder emails and after a time limit that you specify, Rybbon automatically refunds the value of the unsent reward. There is no obligation to spend these refunds with Rybbon. Refunds are a result of Rybbon’s reward delivery model which was designed for 100% transparency, tracking, recipient’s choice and error correction.

    The net effect is that the vast majority of Rybbon customers, in fact, realize savings by avoiding wasting budget on unclaimed rewards.

    I hope this clarifies our pricing and refund model!